The Hotel: Upstairs, Downstairs in a Secret World Jeffrey Robinson

ISBN: 9780671854904

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Paperback


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The Hotel: Upstairs, Downstairs in a Secret World  by  Jeffrey Robinson

The Hotel: Upstairs, Downstairs in a Secret World by Jeffrey Robinson
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For generations, Claridges Hotel in London has been the hotel, the place to which the titled, the leisured, and the pampered return year after year, decade after decade, expecting and receiving the very finest in service. In The Hotel we are whiskedMoreFor generations, Claridges Hotel in London has been the hotel, the place to which the titled, the leisured, and the pampered return year after year, decade after decade, expecting and receiving the very finest in service.

In The Hotel we are whisked behind the ornate facades and eighteenth-century tapestries and shown the workings of luxury. To research this book, author Jeffrey Robinson spent months at Claridges following the staff on its rounds and listening to their stories about the clientele. Led by their intrepid general manager, the staff must handle every contingency - from protecting a president to feeding a king - with unfailing delicacy and unflappable aplomb.

Even non-VIP guests can require special care and handling: one insists on having blue toilet paper in the bathroom, never white- one demands that a barbers chair be set up in his room when he stays there- some guests need to sleep facing north, others facing east. All such details are scrupulously recorded in the general managers logbook, so that every clients whim is anticipated, every wish fulfilled. Also recorded are the names of guests who steal everything they can lay their hands on, default on payment, or act in a manner that is outrageously indiscreet.



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